We deliver to UK addresses only, for DROP 01.

Delivery is included in every price.

Each item is printed to order in the UK, usually within 3 to 5 working days, then sent by Royal Mail Tracked 48, which takes 2 to 5 days. Allow up to two weeks in total. If we have not delivered within 30 days of your order, you can cancel and get a full refund.

If tracking says your parcel was delivered but it has not arrived, check with neighbours, your building's post room and any safe places. If it still has not turned up after 48 hours, email hello@managero.co.uk and we will take it up with Royal Mail. The goods are our responsibility until they reach you.

If a parcel comes back to us because the address was wrong or it was not collected, we will refund you, less the cost of the postage, or send it again if you pay the postage.

You have 14 days to change your mind. The 14 days start the day after you, or someone you name, receive your order. If your order comes in more than one parcel, they start the day after the last one arrives. You can also cancel before your order arrives.

How to cancel

• Email hello@managero.co.uk within the 14 days. Say that you want to cancel and give your order reference (it starts D01 and is in your confirmation email). You do not need to give a reason.
• You can use the model cancellation form below, but you do not have to. Any clear message is enough.
• We will email you to confirm that we have your cancellation.

Sending it back

• Send the items back within 14 days of telling us, to: Managero Software Limited, Ileden Farm House, Ileden Lane, Canterbury, CT4 6HP.
• You pay the cost of sending items back. Use a tracked service if you can; it is your proof of sending.
• You can try items on as you would in a shop. Please do not wear them out, wash them or remove any labels. If an item comes back worn, washed or damaged, we may take the loss in value off your refund.
• The free Atlas sticker is a gift. You do not need to return it.

Your refund

• We refund the full price you paid, including delivery, within 14 days of getting the items back, or of you showing us proof that you sent them, whichever is sooner.
• If you cancel before your order is sent, we refund within 14 days of you telling us.
• We refund to the card you paid with. There is no fee.

If an item arrives damaged, faulty, misprinted or not what you ordered, email hello@managero.co.uk with your order reference and a photo.

• Within 30 days of delivery you can reject it for a full refund.
• After 30 days, or if you prefer, we will reprint or replace it. If that does not work or is not possible, you can have a refund or a price reduction.
• You do not pay any postage for this. We will tell you how to send it back, or whether you need to at all.

These rights come from the Consumer Rights Act 2015 and are on top of your 14 days to change your mind. Our Terms of sale have the details.

Complete and return this form only if you wish to withdraw from the contract. Copy it into an email to hello@managero.co.uk, or print it and post it to the address in it.

Email hello@managero.co.uk with your order reference.

Managero Software Limited, registered in England and Wales, company number 17500331. Registered office: Ileden Farm House, Ileden Lane, Canterbury, CT4 6HP.